New Simple Edge Service Procedures, Expectations and Goals

I’ve always prided myself in being very thorough with my work. Often times I would build one solution for a client only to discover a small flaw in the method that made the solution only 90% effective – and I would then rebuild it to make it right. I never cut corners and I always wanted to make sure my best work was what went live.

The problem has always been time and my client’s ability to anticipate┬ádelivery times for service. This is what I now seek to solve.

As Simple Edge is now growing, and I have more staff to assist me in delivering the best web solutions to my clients, I’m now putting in some better processes to ensure not only a great product, but also a dependable turn-around time and professional communication along the way.

– Zak K.


Support

Anytime you have new service needed, all requests should go to [email protected]. This will automatically create a support ticket in our project management software. We can then track the progress of this request and make sure the right people are assisting you along the way.

  • Website Updates
  • New Pages on your website
  • New Design Needs

Communication

You can expect a response from us within 24 hours (business days) of submission of requests at [email protected].

At the time of our response, we will either inquire for more information or get you an estimated time of delivery. A typical small-update request will be able to be completed within 2-3 business days of receipt of a request (requests that will take less than an hour).


Posted: January 29, 2018 - Blog

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