New Simple Edge Service Procedures, Expectations and Goals

I’ve always prided myself in being very thorough with my work. Often times I would build one solution for a client only to discover a small flaw in the method that made the solution only 90% effective – and I would then rebuild it to make it right. I never cut corners and I always wanted to make sure my best work was what went live.

The problem has always been time and my client’s ability to anticipate┬ádelivery times for service. This is what I now seek to solve.

As Simple Edge is now growing, and I have more staff to assist me in delivering the best web solutions to my clients, I’m now putting in some better processes to ensure not only a great product, but also a dependable turn-around time and professional communication along the way.

– Zak K.


Support

Anytime you have new service needed, all requests should go to [email protected]. This will automatically create a support ticket in our project management software. We can then track the progress of this request and make sure the right people are assisting you along the way.

  • Website Updates
  • New Pages on your website
  • New Design Needs

Communication

You can expect a response from us within 24 hours (business days) of submission of requests at [email protected].

At the time of our response, we will either inquire for more information or get you an estimated time of delivery. A typical small-update request will be able to be completed within 2-3 business days of receipt of a request (requests that will take less than an hour).


Posted: January 29, 2018 - Blog

Our WorkJust a few of our favorites.

Dr. Diane Ozog & Associates

Custom Wordpress Web Design

Custom Wordpress Web Design, Logo Design.

Senior Life Solutions

Custom Web Design for Senior Care

Naperville Web Design for Senior Life Solutions

1871.com

Responsive Wordpress Web Design

1871 Technology Incubator in Chicago Illinois